Privacy Policy

OUR COMMITMENT

It is recognised that privacy is very important to most people,
and it is therefore appropriate to define how we deal with
personal information.

It is intended that this Statement will address any potential
concerns you may have about how personal information
about you is collected, held, used, corrected, disclosed and
transferred.

Our day-to-day roles involve utilising personal information
provided by and about people. Personal Information in this
context is generally information about or an opinion of a
person whose identity is apparent or can reasonably be
determined.

We are bound by the Australian Privacy Principles (APPs) set
out in Australia’s Privacy Amendment (Enhancing Privacy
Protection) Act 2012, which amends the Privacy Act 1988

Our aim is to both support and ensure that we comply with,
the APPs that form the basis of laws introduced to strengthen
privacy protection for the Australian public. The following
information is a summary of our obligations under the APPs.

COLLECTION

In the course of our activities we collect and hold personal
information such as clients attitudes, situations and need.
We collect such infomration from client discussions and
questionnaires.

The main purposes for collecting that personal information is
to assess how the services we provide may best suit the
people that the information relates to.

We only collect personal information

  • That is necessary for one or more of our
    business functions and activities
  • By lawful and fair means, without being
    unreasonably intrusive
  • About you, from you.

Wherever it is lawful and practicable, we will give you the
option of not identifying yourself or not providing personal
information when entering transactions with us. However,
failure to provide full and complete information requested
may mean that we are unable to provide services to you fully
and properly.

We will take reasonable steps to keep it accurate, complete
and up-to-date.

SECURITY

We will take all reasonable steps to protect personal
information from misuse and loss, and destroy or
permanently de-identify personal information no longer
needed.

USE AND DISCLOSURE

We will only use your personal information for the main
purpose it was needed, except where you consent to us using
that personal information for another purpose, where the
other purpose is related to the main purpose, and you would
reasonably expect us to use the personal information for that
other purpose, it is permitted or required by law, or we
reasonably believe it is necessary on health or public safety
grounds to use the personal information for another purpose.

In order to fulfil the above we may provide access to third
parties with whom we have a business relationship, for
example those who maintain and update our database, or
assist with mail-outs, etc.

Where practicable we will seek your consent before we use
your personal information for any direct mailing – but tell us
at any time if you do not wish to receive further direct
marketing material.

Note: We do not release any information overseas.

ACCESS AND CORRECTION

If you request it we will tell you what personal information
we hold about you and/or provide copies or a summary of
relevant documents – whatever is most appropriate in the
circumstances. (Any charge made for access will be
reasonable.)

Please note that we are not required to provide access to
personal information in various situations, for example where
a request Is frivolous, or would pose a threat to health or
public safety, unreasonably interfere with another person’s
privacy, or be a breach of the law. You will be advised of the
reasons if access is refused.

We will take reasonable steps to correct data where you
advise that the personal information is inaccurate

IDENTIFIERS

We will not adopt any identifiers that you may provide, such
as TFNs, Medicare numbers etc.

COMPLAINTS RESOLUTION

We are committed to providing people whose personal
information we hold, a fair and responsible system for the
handling of their complaints. So, if at any time you have any
complaints in relation to privacy, please contact us at LFG
Financial Services Ltd PO Box 1766 Sydney NSW 2001 or
admin@loyaltyfinancial.com.au

You may wish to take matters further by referring your
concerns to the Office of the Federal Privacy Commissioner.

Supernova Financial Pty Ltd is a corporate authorised
representative of LFG Financial Services Ltd

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The information contained on this website has been provided as general advice only. The contents have been prepared without taking account of your personal objectives, financial situation or needs. You should, before you make any decision regarding any information, strategies or products mentioned on this website, consult your own financial adviser to consider whether that is appropriate having regard to your own objectives, financial situation and needs.

Supernova Financial Pty Ltd is a corporate authorised representative of LFG Financial Services Ltd
ABN 28 101 927 413 AFS Licensee 227 096, Level 24, 300 Barangaroo Ave, Sydney, NSW 2000

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